<h2>Privacy Policy</h2>
<p>Last Updated: January 28, 2026</p>
<p>HumanSmart Group Inc. ("we", "us", or "our") operates the HengSheng mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.</p>
<h3>1. Information We Collect</h3>
<h4>1.1 Personal Information</h4>
<p>When you create an account, we may collect:</p>
<ul>
<li>Name, email address, and phone number</li>
<li>Professional credentials and license information</li>
<li>Profile photo (optional)</li>
</ul>
<h4>1.2 Audio and Voice Data</h4>
<p>With your explicit permission, our App may access:</p>
<ul>
<li><strong>Microphone:</strong> Used for real-time speech recognition during sales coaching sessions. Audio is processed in real-time and is not permanently stored on our servers unless you choose to save a session.</li>
<li><strong>Speech Recognition:</strong> Converts your spoken words to text to provide real-time AI-powered coaching suggestions.</li>
</ul>
<h4>1.3 Photo Library</h4>
<p>With your permission, we access your photo library solely to save and share marketing posters generated within the App.</p>
<h4>1.4 Usage Data</h4>
<p>We automatically collect:</p>
<ul>
<li>Device information (model, OS version)</li>
<li>App usage patterns and feature interactions</li>
<li>Coaching session metadata (duration, frequency)</li>
<li>Crash reports and performance data</li>
</ul>
<h4>1.5 Referral Tracking Data</h4>
<p>When you click an invite link (e.g., <code>hsprosper.com/join?ref=...</code>) on the landing page or first launch the App after install, we collect a limited device fingerprint solely to associate your install with the referring agent. This includes:</p>
<ul>
<li>IP address (public, as seen by our servers)</li>
<li>Screen resolution and pixel ratio</li>
<li>Time zone and language preference</li>
<li>Platform (iPhone / iPad) and a SHA-256 hash of your User Agent</li>
<li>iOS version and device model identifier (App side only)</li>
</ul>
<p>This data is stored separately from your account record, kept at most <strong>7 days</strong>, and used exclusively for matching the install to the referrer. We do not use it for advertising, profiling, or sale to third parties. If you do not click an invite link, we collect none of this.</p>
<h3>2. How We Use Your Information</h3>
<ul>
<li>Provide AI-powered real-time sales coaching and feedback</li>
<li>Generate periodic session summaries and performance insights</li>
<li>Create and distribute marketing materials</li>
<li>Manage team structures and downline relationships</li>
<li>Improve our AI models and App features</li>
<li>Communicate important updates and notifications</li>
<li>Ensure compliance with insurance industry regulations</li>
</ul>
<h3>3. Third-Party Services</h3>
<p>We use the following third-party services to provide our features:</p>
<ul>
<li><strong>OpenAI:</strong> AI language processing for coaching analysis and content generation</li>
<li><strong>xAI (Grok):</strong> Real-time AI coaching analysis</li>
<li><strong>Supabase:</strong> Secure data storage and authentication</li>
<li><strong>Apple Speech Framework:</strong> On-device speech recognition</li>
</ul>
<p>Each third-party provider has its own privacy policy governing the use of your data. We only share the minimum data necessary for each service to function.</p>
<h3>4. Data Security</h3>
<p>We implement industry-standard security measures including:</p>
<ul>
<li>End-to-end encryption for data in transit (TLS/SSL)</li>
<li>Encrypted storage for data at rest</li>
<li>Row-level security policies on database access</li>
<li>Regular security audits and monitoring</li>
<li>JWT-based authentication with secure token management</li>
</ul>
<h3>5. Data Retention</h3>
<ul>
<li>Account data: Retained while your account is active</li>
<li>Coaching session recordings: Retained for 90 days unless saved by user</li>
<li>Session summaries and analytics: Retained for 1 year</li>
<li>Referral tracking fingerprint: Retained for at most 7 days, then automatically deleted</li>
<li>Transaction records: Retained for 7 years per regulatory requirements</li>
</ul>
<h3>6. Your Rights</h3>
<p>You have the right to:</p>
<ul>
<li><strong>Access</strong> your personal data</li>
<li><strong>Correct</strong> inaccurate information</li>
<li><strong>Delete</strong> your account and associated data (see our <a href="/data-deletion">Data Deletion</a> page)</li>
<li><strong>Export</strong> your data in a portable format</li>
<li><strong>Opt out</strong> of non-essential data collection</li>
<li><strong>Withdraw consent</strong> for microphone and photo library access at any time via device Settings</li>
</ul>
<h3>7. Children's Privacy</h3>
<p>Our App is designed for professional insurance agents and is not intended for use by anyone under the age of 18. We do not knowingly collect data from minors.</p>
<h3>8. Changes to This Policy</h3>
<p>We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or via email. Continued use of the App after changes constitutes acceptance of the updated policy.</p>
<h3>9. Contact Us</h3>
<p>If you have questions or concerns about this Privacy Policy, please contact us:</p>
<ul>
<li>Email: <a href="mailto:3368327@qq.com">3368327@qq.com</a></li>
<li>Support: <a href="/support">Contact Support</a></li>
</ul>
<h3>10. California Residents (CCPA)</h3>
<p>If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of your data. We do not sell your personal information.</p>